25 JUN 2015
Jack today paid a visit to one of the most recognisable locations in his constituency, the RAC centre, adjacent to the M4/M5 Almondsbury interchange, where he discussed their work. He was able to hear about the service they offer to RAC members and their plans to take on new staff in the next few months.
The RAC centre on Great Park Road in Bradley Stoke was opened around twenty years ago and is very familiar to motorists on the M4 and M5. It houses the RACs customer service, sales and legal advice call centre staff. In total, just over 700 employees are based in the building. Jack was able to learn about the work that they do to improve the service they offer to their members and how they innovate to keep themselves ahead of competitors, and how they invest in their workers to ensure that working for the RAC in Bradley Stoke is not seen as just another call centre job.
Jack was also able to learn about the recruitment process that the RAC are going through at the moment. They are regularly on the look out for new staff, and indeed are finding it difficult to find suitably qualified candidates to fill all their vacancies. Jack will be working with them to help them find the best staff to fill their vacancies.
The RAC has more than eight million members and is one of the oldest motoring organisations in the world. It is most well known for its 1,500 patrols, providing roadside assistance across the UK road network. It is able to talk with authority about motoring issues and makes use of its motorists panel to highlight and campaign on issues of concern to motorists. It has also built up expertise on road safety and car safety issues.
Jack was also able to meet Horace, who is the RACs mascot on road safety matters. Horace is a regular visitor to schools across the Bristol area, helping the organisation get its message across on the safe and appropriate use of roads.